Last Updated: September 2026
Clavyk.com is an online store operated by Shree MK Gallery. We aim to provide accurate product information and deliver products in good condition. This policy explains our rules for returns, refunds and order cancellations.
1. Return Policy
Returns are accepted only when the customer receives a damaged or incorrect product.
Returns are accepted within 7 days of delivery when the customer receives a damaged, defective or incorrect product (a product that is different from the one ordered or materially different from the listing). Clavyk does not accept returns for change of mind, personal preference, or size, colour, design or product selected by the customer. Returns are available only for products that are verified as damaged, defective or incorrect at delivery.
2. Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, you must notify us within 7 days of delivery.
Provide clear photographs or videos showing the product and the damage, defect or incorrect item received. Please keep the original product, packaging, tags and invoice until the issue is resolved. We may review the information and request additional photographs or videos if required. The return will be accepted only after verification of the reported issue. We will respond within 2 business days of receiving your request.
3. Replacement or Refund
After verification of a damaged, defective or incorrect product, you may choose either a replacement (subject to stock availability) or a full refund of the product price. If a replacement is not available, a full refund will be issued. Refunds are processed to the original payment method.
4. Refund Processing
Approved refunds will be initiated within 5 to 7 business days after the returned product is received (or, where no return is required, after the issue has been verified) and the refund has been approved.
The time taken for the refund to reflect in the customer account may vary depending on the bank or payment service provider.
5. Return Shipping for Damaged or Incorrect Products
Return shipping is free for verified damaged, defective or incorrect products. Clavyk will arrange a pickup or provide return instructions at no cost to the customer, if a return is required. Customers should not send products back without receiving return instructions from Clavyk.
6. Products Not Eligible for Return or Refund
A return or refund will not be accepted when the product is returned for reasons other than damage, defect or incorrect product delivery.
7. Order Cancellation
Customers may request cancellation of an order before the order is processed or shipped. Cancellation requests should be made as early as possible.
Once an order has been processed or shipped, cancellation may not be possible.
If an eligible cancellation is approved for a prepaid order, the full refund will be processed to the original payment method within 5 to 7 business days.
8. Payment Information
Cash on Delivery is not available on Clavyk.com. Orders must be paid online using the payment methods available at checkout.
9. Important Information
10. Contact Us
For assistance with a damaged or incorrect product, return, refund or cancellation, please contact us: